Our service provides support for the use of end devices, programs and other office services at flexible hours in Finnish, Swedish and English. Deployment of our services are fast and we don’t want you committing to a fixed-term contract. We strive to solve all the tickets on a first call resolution basis to keep our customers productive.
Benefit’s of our End-user Support Service:
- Clear, fixed monthly pricing based on the amount of end users and required SLA
- No fixed term service agreements
- As much as 85% of support requests are solved at first contact
- High end-user satisfaction (NPS 73, 08/2019)
- Support requests are solved by Tietokeskus employees
Reliable service on the users’ terms
We always report all user support events along with the solutions to our customers. Customer satisfaction is at the heart of our operations. If necessary, we will also implement the end-users’ digital communication channel as an added service. We provide comprehensive ITIL based reporting and can integrate to 3rd party ITSM tools.
Our user support includes flexible pricing and service level options without the need of committing to a fixed contract.
Our support services include:
- Workstations and agreed devices
- Access rights and the creation of new users
- The workstation’s operating system
- The Microsoft Office product family
- General office applications
- Other end-user services acquired from us
The service may also include other IT items such as mobile devices, SaaS applications, and meeting room AV hardware. We also provide a call-back service, where users can choose to contact us at the time that best suits them.