Metos, a company specialising in professional kitchen solutions, has started sourcing its IT devices through Tietokeskus’ online store.
The self-service model in the online store has streamlined IT equipment procurement at Metos. Instead of the IT department ordering phones and accessories, each employee can now order the tools they need directly from Tietokeskus’ online store. Users log in through Microsoft Entra ID, enabling smooth and secure access to the service.
“We’re very pleased that end users can place their own device orders. We can define in advance the contract-based product range from which employees can choose what they need. And if something’s missing, they can browse the full online selection together with their supervisor – no need for the IT department to step in,” says Toni Tolonen, IT Manager at Metos.
Self-service benefits the end user, too
For Metos, shifting responsibility for ordering from the IT department to end users has been a key factor – even more decisive than product pricing – in choosing where to source devices.
“It was the self-service model, in particular, that tipped our IT ordering volume towards Tietokeskus.”
The change doesn’t only benefit the IT department; it also makes life easier for employees.
“Some people simply like the independence of self-service, but more importantly, it means faster delivery. Previously, accessory orders went through the same service request process as everything else, handled by urgency. That caused unnecessary delays for simple orders. Now, users can get what they need in just a few days.”
Automated approval workflow simplifies the process
The approval chain for online store orders in Tietokeskus’ platform is fully automated. Once a user places an order, the system automatically forwards it for supervisor approval. Each approval is documented, leaving a clear audit trail.
After approval, the order is dispatched directly to the end user – either to the company office or to an address of their choice, even a summer cottage if needed.
“A big change is that now the supervisor, not the IT department, decides whether a phone should be replaced. Supervisors have been trained to assess when a device really needs renewing, and they can also see when the current one was purchased if it came from Tietokeskus’ online store. This has kept our hardware costs under control.”
“Internally, our key message was that you don’t need to be an ‘IT person’ to order IT equipment. The IT team is there to support supervisors or end users when needed.”
The new operating model has worked well. Employees simply add their supervisor’s name as a reference in the order, ensuring that invoices are routed correctly within the organisation.
Dedicated contact ensures smooth cooperation
Collaboration with Tietokeskus contact person Jan Aho has been straightforward and effective.
“Our contact person is proactive and gets things done. We’ve had the clear impression that our business matters to them.”
