Responsibility at Tietokeskus – Customers
Our responsibility towards our customers is reflected in our uncompromisingly secure IT services and exceptionally satisfied clients.
Information security
Information security and the protection of our customers’ privacy are among Tietokeskus’ top priorities.
Responsible data management
Tietokeskus continuously develops its internal processes to maintain secure and responsible data management.
Rapid response
Monitoring data traffic and responding swiftly to any anomalies are an integral part of Tietokeskus’ daily operations.
Ethical and secure IT services are increasingly a customer expectation
Responsible business also means offering responsible services. We have a major responsibility for the services we provide to our customers – they must be delivered ethically, and the handling of customer data must always be secure.
We strictly follow all information security guidelines and best practices when processing customer information. Customer and personal data are collected only on lawful grounds and used solely for legitimate purposes as permitted by law.
The customer satisfaction achieved through responsibly and carefully delivered services is in a class of its own. We measure CIO-level decision-maker satisfaction with our services every month, and in 2023, the average score on a 0–5 scale was 4.0.
Learn more about responsibility at Tietokeskus
We are committed to contributing to a more responsible IT industry. For us, this means concrete and measurable actions as well as continuous improvement.
Tietokeskus Finland Oy was awarded the ISO/IEC 20000-1 certification on June 15, 2026. ISO/IEC 20000-1 is the internationally recognized standard for IT service management.
Tietokeskus Finland Oy has been awarded the ISO 27001 certification on 8 January 2024. Bureau Veritas Finland has audited Tietokeskus’ information security management system and confirmed that it meets the requirements of the international management system standard.
Tietokeskus’ IT equipment logistics and lifecycle services have been awarded the ISO 9001:2015 quality certification on 13 April 2023. Bureau Veritas Finland has audited Tietokeskus’ management system and confirmed that it meets the requirements of the international management system standard.
Tietokeskus’ IT equipment logistics and lifecycle services have been awarded the ISO 14001:2005 environmental certification on 9 May 2022. The certification, granted by Bureau Veritas Finland, recognises the long-term work carried out to promote environmental responsibility and sustainable development.